Refund Policy

At My Store, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please review the following refund and return guidelines.

Return Requests

Customers may request a return by contacting us at Support@Luamivero.shop. Please provide your order number, the item you wish to return, and the reason for the return.

Return eligibility may depend on the product purchased and its condition. Items generally need to be returned in unused and resalable condition, with original packaging and accessories where applicable.

Certain products may be non-returnable where permitted by applicable law, including products that are personalized, specially made, or otherwise identified as non-returnable at the time of purchase.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. We may request photographs or other information to help us review the issue.

If the issue is confirmed, we may offer an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

Refunds

Once an approved return has been received and reviewed, we will determine the applicable refund amount.

Approved refunds are generally issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of shipping costs is required by applicable law.

Return Shipping

Unless otherwise stated or required by applicable law, customers may be responsible for return shipping costs for returns based on personal preference, incorrect selection, or other customer-requested reasons.

If an item was received damaged, defective, or incorrect, please contact us before returning it so that we can provide appropriate instructions.

Exchanges

If you would like to exchange an item, please contact our customer service team. Depending on product availability, we may offer an exchange, replacement, or refund.

Refund Delays

If you have been notified that a refund has been issued but have not yet received it, please allow additional processing time for your bank or payment provider. If the refund remains unavailable after a reasonable processing period, contact us at Support@Luamivero.shop.