FAQ

Frequently Asked Questions

1. What is My Store?

My Store is an online store offering a selection of products for customers shopping through Luamivero.shop.

2. How can I contact My Store?

You can contact our customer support team by email at Support@Luamivero.shop or by phone at +1 347-557-6035.

Our business address is 688 Lexington Ave, Brooklyn, NY 11221, United States.

3. What payment methods do you accept?

Available payment methods are displayed during checkout. Depending on availability, we may accept major credit cards, debit cards, and other payment methods supported by our payment processing providers.

4. How long does order processing take?

Orders are generally processed after payment has been successfully received. Processing times can vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Please refer to the product page or checkout for any available processing estimates.

5. How long does shipping take?

Delivery times depend on the shipping method, destination, carrier, and other circumstances. Any delivery estimates shown at checkout are estimates and may vary.

6. Will I receive tracking information?

When tracking is available for your shipping method, tracking information may be provided after your order has been shipped.

7. Can I change my shipping address after placing an order?

If you need to change your shipping address, contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or has been shipped.

8. Can I return an item?

Return eligibility depends on the product and the condition of the item. Please contact Support@Luamivero.shop before returning an item so that we can review your request and provide the appropriate instructions.

9. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after delivery and provide your order information and, if requested, photographs of the item. We will review the issue and determine an appropriate resolution.

10. How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the purchase. The time required for the funds to appear may depend on your bank or payment provider.

11. Can I exchange an item?

If you would like to exchange an item, please contact our customer support team. Exchanges depend on product availability and the applicable return conditions.

12. Are shipping charges refundable?

Shipping charges may be non-refundable for customer-requested returns unless otherwise stated or required by applicable law. If an order was damaged, defective, or incorrectly fulfilled, please contact us so we can review the situation.

13. Do you ship internationally?

International shipping availability depends on the destination and the products ordered. Available shipping destinations and options will be displayed during checkout where applicable.

International customers may be responsible for customs duties, import taxes, or other destination-country charges unless otherwise stated.

14. How do I check my order status?

If tracking information is available, you can use the provided tracking information to check your shipment status. You may also contact us with your order number for assistance.

15. Is my payment information secure?

We take reasonable measures to protect customer information. Payments may be processed through third-party payment providers that use security measures designed to protect payment information.